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Standard SMS refers to an SMS message no longer than 160 characters in length and sent to a standard GSM mobile. Hello-Jade allows up to 450 characters to be transmitted concatenated over four SMS. Each standard SMS is charged at the rate of one credit. CDMA, premium rate numbers and other non-standard mobile destinations may incur higher charges. If in doubt, please contact us.

Hello-Jade adheres to the Industry code C661:2022 Reducing Scam Calls and Scam SM. Any user found using the service to send unsolicited SMS Text Messages will have their account immediately suspended without refund. Please refer to the terms of service for complete details.

We take great care in ensuring our users do the right thing however, if your think one of our users has scammed you with our SMS service please contact us immediately or report it to Scamwatch.